Frequently Asked Questions

Yes, gift certificates can be purchased online and in our store. You can access gift certificates from the menu under the Gift section, in the search bar under Gift Card or in all products. 

We appreciate your interest in our products, and we understand that it can be disappointing when the item you want is currently out of stock. Here are a few options for you:

•  Contact Us:
• Feel free to reach out to our team at steppinouttaos@gmail.com or call (575) 758-4487. They can provide insights into the restocking timeline, suggest alternatives, or assist you with any questions you may have.

• Waitlist Notification:
• Consider joining our waitlist for a specific item. By doing so, you'll be among the first to know when/if the product will be back in stock. Simply send us an email at steppinouttaos@gmail.com with the product you wish to order, your name and your preffered contact method (either email and/or phone number). 

We apologize for any inconvenience this may cause and appreciate your patience. Thank you for considering Steppin' Out for your shopping needs.

We offer a variety of convenient payment options to make your shopping experience seamless. At checkout, you can use the following forms of payment:

1. Credit and Debit Cards:

   • We accept major credit and debit cards, including Visa, MasterCard, American Express, Discover, and Diners Club

2. Shopify Payments:

   • Our store is powered by Shopify, and we offer Shopify Payments as a secure and integrated payment method. It allows you to pay with various credit cards directly through our website.

3. Apple Pay:

   • If you're using a compatible device, you can use Apple Pay for quick and easy transactions. Look for the Apple Pay option at checkout.

4. Google Pay:

   • Google Pay is another convenient option for fast and secure payments. Choose Google Pay at checkout to complete your purchase with ease.

If you have any specific questions or encounter issues during the checkout process, feel free to give us a call at 575-758-4487 for assistance.

Returns and Exchanges Policy:

At Steppin’ Out, we strive to make your shopping experience delightful and hassle-free. For returns and exchanges within the US, please review our policy below:

Return Eligibility:

• To be eligible for a return, your item must be unused, in the same condition as received, and with the original tags.

Initiating a Return or Exchange:

• If you need to return or exchange an item, please contact our team at steppinouttaos@gmail.com within 10 days of receiving your order. Provide your order number, details of the item you wish to return or exchange, and the reason for the return.
• Items can also be returned in person at our physical store. 

Return Shipping:

• FREE RETURNS - Contact us either by phone or email and we will send you a call tag to cover the cost of your return. 
• Please ship items to: Steppin’ Out at 120 K Bent St. Taos, NM 87571. Customers are responsible for return shipping costs. Include your name and order number in the package.

Exchanges:

• If you would like to exchange an item, we ask that you make a return and place a new order for your desired exchange.
• Items can also be exchanged in person at our physical store. 

Refunds:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Refunds will be processed promptly, and a credit will automatically be applied to your original method of payment.

Damaged or Defective Items:

• In the rare event that you receive a damaged or defective item, please contact us immediately for assistance.

International Returns and Exchanges: 

• Follow the same instructions as outlined for US returns. Please contact our team within 10 days of receiving your order. The return must be submitted by email however don't worry about the time it takes to ship. That is not included in the timeframe. 

• Customs Duties and Taxes: Customers are responsible for any customs duties or taxes associated with the return. We recommend checking with local authorities for details on customs procedures.

Contact Us:

• For any questions or assistance with your return or exchange, please reach out to our team at steppinouttaos@gmail.com or call us at (575) 758-4487. 

Yes, we're thrilled to offer international shipping to our customers worldwide. Whether you're across the border or on the other side of the globe, we strive to make our products accessible to you.

International Shipping Details:

• Shipping Rates: Shipping rates vary based on the destination and the weight of your order. You can view the shipping cost during the checkout process before finalizing your purchase.

• Shipping Time: International shipping times may vary depending on the destination. Please note that customs processing in your country may affect delivery times.

• Customs Duties and Taxes: Please be aware that your order may be subject to customs duties and taxes imposed by your country. These charges are beyond our control and are the responsibility of the recipient.

The product could be exchanged for a different size or returned. For exchanges we ask that you make a return and place a new order for your desired exchange. Follow the instructions mentioned above under Returns and Exchanges. 

For any questions or assistance, please reach out to our team at steppinouttaos@gmail.com or call us at (575) 758-4487. 

120 K Bent Street

Taos, New Mexico